UK Mainland Delivery (£4.95)
FREE UK Mainland delivery for orders over £150.
For N. Ireland, Isle of Man, Jersey and Guernsey deliveries, please contact us
Deliveries will be made on normal working days, Monday to Friday, and will usually occur between 8.00 am and 6.00 p.m. Delivery on Saturday cannot be guaranteed.
We will endeavour to send your item within 72 hours from the date of purchase. Items will be dispatched with a 24 hour courier and you will be emailed a tracking number.
Your order is important to us so we have arranged for text /email messages to be sent to our customers who have better things to do than wait in all day for a delivery...
By working with our delivery partner, DPD Local (formerly Interlink Express), we are utilising the latest technology to make your delivery on time, securely and at your convenience. We want you to be in charge of your delivery to make sure that it is safely delivered, with the minimum of inconvenience to you. Accurate information is the key to success. Please make sure that you enter your postcode accurately, and by including your mobile number as well as your email address means we can notify you by email or text of our anticipated ‘one hour delivery window’. You will not be required to wait in all day for a parcel. If the time is not convenient, you can use the text or the email to change the delivery date.
A personalised text message or email will be sent direct to you advising you of the date and time of delivery. You can choose to reschedule delivery for a different day if required.
We will confirm the package has been dispatched.
Out for delivery
You will receive a text message and email on the day as soon as your package is out for delivery with a one-hour delivery window.
If the date and time is not convenient, you can change the date by replying to the text or email.
SMS/email messages for calling card deliveries
SMS and email calling card notifications will be sent to you, providing you with speedier notifications when a calling card has been left at the delivery address.
Deliveries can also be notified and rescheduled via email.
We also have a facility where you can track your parcel or rearrange delivery easily and conveniently while on the move. By visiting the DPD mobile website you can quickly locate the information you will need about your delivery and, if necessary, make changes. Once on the mobile website, you will be able to:
Arrange to collect from the local depot
The details of the web site will be included in your email order confirmation. Or you download the DPD Local app to your phone and manage all your delivery preference in one place, find out more here: https://www.dpdlocal-online.co.uk/
If your parcel cannot be delivered
If your parcel cannot be delivered it will be returned to the depot and the driver will leave you a calling card with the following options:
Collect from Depot – Choose to collect your parcel at a time convenient to you
Leave in a safe place – Call to arrange for DPD to redeliver to a safe place at your address
Change delivery details – Choose an alternative day or address within your postcode sector
Client Satisfaction is at the Heart of our Service.
We will deliver to the address as you enter it and can not accept any liability for late or failed delivery if the quoted address is incorrect. Additional charges will be made for redirection or for re-delivery due to postcode error. We advise that if you are not sure of the address you should check it using the Post Office postcode and address finding service. We are unable to accept orders for delivery to any address containing a PO Box Number.
EU & Worldwide Delivery
At this time we do not provide international deliveries. We apologise for any inconvenience caused.
If you have any questions about delivery please contact us prior to making your order.